Shipping policy

We offer the flexibility for customers to choose courier delivery through our website or use their own preferred courier service or collection method. Charges for this service are based on each order and can be viewed and requested directly on our website or via email. Keepsake Creative make use of Bob Go as our preferred courier agent. National Courier Companies such as The Courier Guy, PUDO, Fastway Couriers, CitiSprint, Skynet, RAM Couriers, Internet Express.

Standard courier delivery times for main centres are 1-2 working days

Outlying/regional courier delivery times are 2-5 working days

Cape Town to Cape Town local delivery times are generally delivered next day

International Courier Companies such as DHL or FedEx.

Courier delivery will be made to the specified order shipping address. Additional charges may apply in respect of delivery to any other "outlying areas" which are considered rural or regional.

We have the right to affect part deliveries, where necessary. Neither failure on Keepsake Creative's part to make delivery or part delivery in accordance with these conditions nor any claim by the Customer in respect of such delivery or part delivery shall entitle the Customer to reject the balance.

Keepsake Creative shall not be held liable for any loss of income due to deadlines not being met.

The courier companies utilized within BobGo, generally offer a standard R1000-R1250  insurance claim coverage, incase of any losses/ damages incured during transit. However, should your parcel value exceed this R1000-R1250 claim coverage, it is the Customers responsibility to notify and instruct Keepsake Creative, via email. This needs to be actioned prior to Keepsake Creative shipping the order. Keepsake Creative can estimatie the required insurance costs and once approved, can apply said insurance coverage to the order parcels waybill. Should a parcel be damaged/stolen/lost during transit, and insurance was not applied, Keepsake Creative will not be held responsible for the costs incured.